Privacy Policy

Last Updated: 19 Dec 2025
Business Name: Winton & Ember

1. Introduction

Winton & Ember (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect:

• Personal details: Name, email address, phone number, billing/shipping address.
• Account information: Login details if you create an account.
• Payment details: Processed securely via third-party providers; we do not store full payment information.
• Website usage data: IP address, browser type, pages visited, time spent, referring sites.
• Cookies & tracking data: To improve functionality, personalize content, and analyse traffic.

3. How We Use Your Information

We use collected information to:

• Provide and improve our products and services.
• Process transactions and deliver orders.
• Respond to inquiries and customer support requests.
• Send updates, promotions, or important notices (you may opt out anytime).
• Comply with legal obligations.

4. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Enhance user experience.
• Track website performance and analytics.
• Deliver targeted advertising.

You can disable cookies in your browser settings, but some features may not function properly.

5. Disclosure of Information

We do not sell your personal information. We may share it only with:

• Service providers: Payment processors, shipping companies, IT support.
• Legal authorities: If required by law or to protect our rights.
• Overseas providers: If services are hosted outside Australia, we take reasonable steps to ensure compliance with the APPs.

6. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure.

7. Data Breach Notification

If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request corrections if your information is inaccurate or outdated.
• Opt out of marketing communications.
• Make a complaint if you believe we have breached the APPs.

9. Children’s Privacy

Our website is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Winton & Ember
Email: renee@wintonandember.com.au
Phone: 0431 858 409